The Dani Collection will accept, for returns or exchange, items that are in new condition, unworn, unaltered and free of damages by customers. We’ll also pay for the return shipping cost if the return is a result of our error( you received an incorrect or faulty hat) For a full refund or exchange, mail out your item within 14 days from the receipt of original order. Items cannot be returned or exchanged after 14 days from the receipt of the original order. Items must be returned with all The Dani Collection tags still attached and must be in the original packaging such as clear bags.